Returns & Exchanges
At Essex Fashion House, we want you to love your purchase, but if you are not completely satisfied, we offer a 28-day return window for a full refund or exchange on all items in original condition. Please ensure all tags remain attached and the garment is unworn to qualify for processing.
Initiate Your Request
Log into our online portal with your order number and email address to select the items you wish to return and receive a unique Return Authorization number.
Prepare Your Package
Securely pack the items in their original packaging, ensuring the Return Authorization form is included inside and all previous shipping labels are removed.
Ship the Item
Affix the provided prepaid shipping label to the outside of your parcel and drop it off at any authorized courier location or schedule a home collection.
Receive Your Refund
Once our quality control team inspects your return, we will process your refund to the original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing